Refund policy

Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

For standard returns, items must be unused, unworn, in their original packaging, with tags (if applicable), and accompanied by proof of purchase.

30-Day Money-Back Guarantee

We want you to feel confident trying our products.

If you're not satisfied with your product's quality or performance, you can request a refund within 30 days of receiving your order.

You may try and use the product.
No need to return the product.
No return shipping costs.
Approved refunds are issued to your original payment method.

How to Request a Refund

Your order number.
The email address used for your order.
A brief explanation of why you're requesting a refund.

We will verify your order and review your request according to our refund policy.

Price Differences & Price Matching

Prices may vary between different stores and websites.

We do not offer price matching, price adjustments, or refunds solely because another store sells the same or a similar product for less.

Customers may still request eligible standard returns. This restriction does not affect applicable consumer rights.

Shipping Times & Delivery Delays

Our estimated delivery timeframe is 8–14 business days from the order date.

Processing: 3–5 business days.
Shipping: 5–9 business days after processing.
Total estimated delivery: 8–14 business days.

Business days exclude weekends and public holidays.

Orders within the estimated 14-business-day delivery period are not considered late solely because they have not yet arrived.

Delivery times are estimates, not guarantees. Delays beyond our reasonable control do not automatically qualify for additional compensation or price adjustments. This does not limit customers' rights concerning undelivered orders, eligible returns, our 30-Day Money-Back Guarantee, or applicable consumer protection laws.

If your order has not arrived after 14 business days, please contact us so we can investigate.

If we cannot ship within our promised processing timeframe, we will provide applicable cancellation or refund options as required by law.

Standard Returns & Shipping Costs

To start a return, contact thebrooklynstore0@gmail.com before sending any items back.

If approved, we will provide return instructions and the return address.

Change of mind: Customers pay return shipping costs.
Damaged, defective, or incorrect items: We cover return shipping costs.
30-Day Money-Back Guarantee: No return or return shipping is required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and a description of the issue.

Non-Returnable Items

The following items cannot be returned under our standard return policy:

Custom or personalized products.
Opened or unsealed personal care and hygiene products that cannot be returned for health or hygiene reasons.

Gift cards are non-refundable, except where required by applicable law.

Eligible refunds under our 30-Day Money-Back Guarantee remain available even if the product has been used.

Exchanges

To exchange an item, contact us to arrange a return and place a new order once your return is accepted.

Refund Processing

For standard returns, we will notify you once your return has been received, inspected, and approved.

For eligible 30-Day Money-Back Guarantee requests, no product return or inspection is required.

Approved refunds are issued to your original payment method within applicable legal deadlines. Funds typically appear within 10 business days, depending on your bank or payment provider.

If your refund has not arrived within 15 business days after approval, contact thebrooklynstore0@gmail.com.

All returns and refunds are subject to applicable consumer protection laws, which take precedence over this policy.